Junior Operations
You will support daily client operations, onboarding, configurations, KPI tracking, QA and continuous service improvement.
Barcelona, Catalonia, SpainHybridFull-time, with the possibility of part-time
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At Komsai, we build technology that turns real customer conversations into decisions, actions and operational improvements. We are looking for curious, autonomous people who want to work on AI products applied to real business problems.
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Junior Operations
Barcelona, Catalonia, SpainHybridFull-time, with the possibility of part-time
About Komsai
Komsai is a SaaS platform that helps companies turn customer conversations into actionable knowledge. We process conversations from channels such as calls, emails and chats to detect patterns, friction points, opportunities and priority actions.
Our technology helps teams identify issues such as customer churn, unnecessary operational costs, repeated questions, commercial opportunities and improvement areas in the customer experience. Komsai integrates on top of existing tools and delivers value quickly without complex operational change.
About the role
We are looking for a Junior Operations profile to join our team in Barcelona, working in a hybrid model and reporting directly to the Operations Manager.
In this role, you will support the daily operations of our clients, helping ensure smooth service delivery and high levels of customer satisfaction. You will take part in onboarding, configuration and project follow-up, as well as KPI analysis, quality assurance and the identification of improvement opportunities.
This is an ideal role for someone organized, analytical, proactive and interested in working in a SaaS, technology-driven and client-facing environment.
Responsibilities
- Manage and monitor daily client operations.
- Support the onboarding and integration of new clients.
- Configure flows, assistants, criteria or operational elements depending on each project.
- Track KPIs, results and operational data.
- Detect issues, friction points and improvement opportunities.
- Coordinate with internal teams to ensure strong project execution.
- Support QA, testing, reporting and continuous optimization.
- Propose process improvements to increase efficiency and client value.
Must-have requirements
- Fluent Catalan and Spanish.
- Ability to work autonomously.
- Proactive, problem-solving mindset.
- Strong communication skills.
- Ability to organize and prioritize across multiple clients.
- Interest in technology, AI and operations.
Nice to have
- Good level of English.
- Experience with CRM tools or client management platforms.
- Previous experience in digital, SaaS or AI-driven environments.
- Background or experience in B2B customer success, operations or client-facing roles in technology companies.
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