Komsai
Komsai Studio · Telecom customer service

Resolve repetitive telecom calls. Keep every customer connected.

Komsai handles billing questions, connectivity incidents and line or plan changes 24/7. It resolves predictable requests and transfers complex cases with every check and decision attached.

Live Telecom demo

Call Komsai Telecom directly.

Try a connectivity problem, an unexpected charge or a plan change. No phone number is needed.

Demo data only · Your microphone is used during the call
Komsai Telecom · Demo Ready to call
40–55%of telecom calls resolved automatically
Custom AI voicesover 100 languages to choose from
Built around your hoursset when your agent answers calls
Agent handofftransfer to a person when needed
Ticket creationcreate tickets automatically
<2 weeksto your first agent in production
7-day live trialvalidate with real calls after launch
Third-party integrationsconnect your CRM and business systems
Calls in action

Start with the conversations that repeat every day.

Each use case has a clear ending: resolve it, leave a structured case or transfer it to the right person.

01Resolved

Mobile data is not working

“I have coverage, but my mobile data is not working.”

The agent verifies the line and service status, guides the customer through the relevant checks and confirms whether connectivity has been restored.

Try this scenario in the live call above
02Ticket

Unexpected charge on the bill

“There is a charge on my latest bill that I do not recognise.”

The agent explains the invoice items, checks recent usage and add-ons, and creates a structured billing review when the charge needs investigation.

Try this scenario in the live call above
03Transfer

Change mobile plan

“I need more data and want to know which plan suits me.”

The agent collects usage, line and budget preferences, explains the available options and transfers the customer when commercial approval is required.

Try this scenario in the live call above
What to automate first

Remove repetition without removing human judgment.

Studio handles the predictable path and protects the moments where your team’s experience matters.

01

Billing and usage

Invoice items, data consumption, add-ons, payment status and recurring charges.

02

Connectivity support

Line status, outages, coverage, router or device checks and ticket creation.

03

Lines and plans

Plan information, upgrades, roaming, SIM management and account changes.

The conversation is not lost

When a person steps in, they continue from where Studio stopped.

The team receives the reason, decisions, checks and pending action. Customers do not need to repeat the case and agents do not need to reconstruct it.

Connected toCRMBillingNetwork statusTicketing
Case ready for the teamUnexpected charge on the bill
Intent
Detected and classified
Information
Relevant context collected
Next action
Assigned with priority
Customer
No need to start again
Signals · Conversation analysis
Repeated pattern detectedBilling and usagePrioritise knowledge, workflow or automation improvements
Complete the analysis with Signals

See every call. Then understand what is changing across all of them.

Studio keeps the transcript and outcome of every conversation. Signals goes deeper: it extracts the information you choose, detects recurring patterns and shows what the business should improve next.

Explore Signals
Around two weeks to production

One use case. Four clear steps.

Start focused, validate the real variations and expand only after the first workflow is working.

01

Configure

Knowledge, tone, rules, systems and escalation.

02

Validate

Stress-test questions and edge cases in Validation Hub.

03

Launch

Move the selected use case into production.

04

Improve

Review calls and use Signals for deeper analysis.

Start with three real calls

Lower the cost of repetition. Improve every important handoff.

Show us the calls your telecom team receives every day. We’ll configure how Komsai resolves, prepares and transfers them.

No minimum volume · Standard setup included*