Komsai Studio · AI agents platform
AI agents that know when to resolve, assist or escalate.
One shared knowledge base powers configurable agents across voice, chat and email—available 24/7, multilingual and connected to your workflows.
No minimum commitment · Standard implementation includedCustomer channels
Komsai Studio
Agent orchestration shellAgentsGuardrailsHandoffs
Knowledge & business systems
24/7without extending your team’s schedule
2 weeksfrom configuration to production
40–55%fewer repeatable calls by use case
Multilingualone operation across languages
One source of truth
Maintain your knowledge once. Use it everywhere.
Policies, FAQs, procedures, product information and escalation rules live in one knowledge layer. Every agent starts from the same business truth while behaving differently by channel.
- Grounded in your approved content
- Connected to APIs and operational workflows
- Updated without rebuilding every agent
Channel-specific agents
One platform. Three ways customers reach you.
Use the same knowledge while adapting tone, workflows, response speed and escalation rules to each channel.
Instant resolution
Chat agents
Resolve common questions, guide users through flows and transfer to a person without losing the conversation.
Shared knowledge · Custom behaviorClassify and draft
Email agents
Classify requests, prepare replies and automate repetitive asynchronous support with the right approval rules.
Shared knowledge · Custom behaviorAvailable 24/7
Voice agents
Answer calls, verify intent, execute workflows and transfer or create a case when human judgment is needed.
Shared knowledge · Custom behaviorThe right outcome
Automate what repeats. Keep judgment human.
Studio applies a clear operating model to every conversation instead of trying to automate everything.
Resolve
Complete repetitive questions and predictable workflows automatically.
High volume · Low complexityAssist
Prepare answers, retrieve context and suggest the next action to your team.
Moderate complexityEscalate
Transfer sensitive or complex cases to the right person with everything attached.
Human judgment requiredThe conversation is not lost
When a person steps in, they already know what happened.
Studio transfers the call live or creates a ticket based on your team’s availability. The person receives the reason, decisions, checks and pending actions, so neither the customer nor the agent has to start again.
Better customer experience Less handling time Controlled escalation
Case ready for operationsContract holder change
Priority- Reason
- Property purchase
- Customer request
- As soon as possible
- Validated
- Identity · Contract · Intent
- Pending
- Documentation and payment method
Assigned toCustomer operations · Full context attached
From use case to production
A clear path to production in two weeks.
Komsai configures the agents, validates how they respond and helps your team improve them from real conversations.
We configure your agents
Knowledge, tone, rules, workflows, functions and escalation logic.
Launch Validation Hub
Stress-test question variations and edge cases before customers reach the agent.
Move to production
Launch on the selected channel and connect it to your operating model.
Validate and improve
Review conversations in real time and use Signals for deeper pattern analysis.
Explore SignalsWhere Studio helps
Start with the conversations your team repeats every day.
Deploy one focused use case first, prove the result and expand across channels and workflows.
Customer support
Answer repeated questions and resolve predictable service requests.
Bookings and changes
Guide customers through reservations, modifications and confirmations.
Lead qualification
Collect the right information before routing qualified opportunities to sales.
Post-purchase
Handle order status, returns and follow-up questions across every channel.
Incident intake
Collect context, assess urgency and create a structured case for operations.
Internal assistants
Help teams retrieve knowledge and follow procedures without searching manually.
Put Studio to work
Reduce repetitive work. Keep every important case moving.
Show us the conversations your team handles every day. We’ll configure how Studio resolves, assists and escalates them.
Start for free Production-ready in around two weeks