Studio Agents Platform
One knowledge base. Three configurable customer channels.
Deploy AI agents across chat, email and voice, powered by a shared knowledge base and adapted to each channel's tone, workflows and escalation rules.
Shared Knowledge Base
One source of truth powering every channel
One knowledge base feeding every channel.
Studio keeps your policies, FAQs, procedures and product knowledge in one place, then uses it to power chat, email and voice agents consistently.
Knowledge Base
Central source of truth
Configure each channel separately.
Use the same source of truth, but adapt behavior by channel: tone of voice, escalation criteria, workflows, handoff rules and automation coverage.
Chat configuration
Fast replies, guided flows, instant handoff and conversational tone for website or support chat.
Email configuration
Classification, drafted replies, approval workflows and asynchronous resolution for customer emails.
Voice configuration
Intent detection, routing, voice flows and escalation paths for high-volume call interactions.
One platform. Three customer channels.
Studio Agents Platform helps teams automate repetitive, high-volume and knowledge-based conversations across the channels customers already use.
Chat Agents
Resolve common questions, guide users through support flows and collect context before escalation.
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Email Agents
Classify requests, draft replies and help teams handle repetitive email support faster.
Voice Agents
Support voice interactions for common questions, booking flows and high-volume service moments.
Better agents start with better conversational intelligence.
Before automating, teams need to understand what customers repeat, where support fails, and which conversations are candidates for automation.
Identify what should be automated first — not everything.
Chat agent
Order status
Email agent
Billing friction
Voice agent
Plan change
Automate what's repetitive. Scale what requires judgment.
Not every conversation should be automated. Studio helps you decide what to manage, what to assist, and what to escalate.
Handle what repeats
Handle repeated questions, standard requests and predictable workflows without manual effort.
Support your team
Support human teams with drafted responses, retrieved context and suggested next steps.
Route with context
Route complex, sensitive or high-value conversations to the right person with full context attached.
Designed for practical AI automation.
Shared knowledge base
Maintain your business knowledge once and use it across chat, email and voice consistently.
Channel-specific configuration
Adapt tone, workflows and escalation logic independently for each customer channel.
Multichannel deployment
Launch agents where customers already ask for help: chat, email and voice.
Business knowledge grounding
Keep answers aligned with your policies, help center and operational procedures.
Conversation handoff
Transfer conversations to humans with full context instead of starting from zero.
Human escalation
Escalate complex conversations with full context attached to the right person every time.
Workflow support
Guide customers through structured flows for bookings, changes and common service requests.
Intent-based automation
Trigger the right agent behavior based on what the customer actually needs.
Continuous improvement
Use conversation intelligence to keep agents accurate and aligned with evolving customer needs.
Where Studio Agents Platform can help.
Customer support automation
Handle common support requests automatically, freeing your team for cases that need judgment.
FAQ and knowledge-based answers
Answer questions instantly using your existing documentation, policies and knowledge base.
Lead qualification
Qualify inbound leads through conversational flows before handing off to sales.
Booking and appointment support
Guide customers through scheduling, changes and reservation processes without manual effort.
Post-purchase support
Handle order status, returns and follow-up questions at scale across every channel.
Internal assistant workflows
Support internal teams with knowledge retrieval, guided procedures and process automation.
Deploy AI agents where your customers already talk.
Start with chat, email or voice — powered by one shared knowledge base and configured for the way each channel works.