Product updates

What's New

Latest updates from the Komsai team. Product improvements, Studio releases and new capabilities for teams building better customer conversations.

Analyze all channels

Calls • Emails • Chats • Tickets • CRM Data

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Uncover patterns and opportunities

Product Launch

Conversation Analysis launched

Conversation Analysis helps teams discover patterns, root causes and opportunities in every customer conversation. Analyze calls, emails, chats, tickets and CRM data to understand what customers repeat, where support fails, and which conversations are ready to automate.

this week

Agent Validation

Agents

Agent Validation gives teams an advanced control panel for automated benchmarks, real-time quality and reliability metrics, and full validation history so they can track agent progress with confidence.

last month

Performance and user experience improvements

Performance

We improved Komsai Studio performance and refined key interaction details to make the experience smoother for daily users.

2 months ago

Navigation improvements and new Help and Support Center

Studio

The redesigned sidebar simplifies access to key Komsai Studio tools, while the new Help and Support Center introduces interactive step-by-step guidance, starting with how to update an agent. Agent Test also includes usability improvements.

2 months ago

Conversation Filters

Conversations

Filter messages by date range and agent channel to quickly find specific conversations and manage history more efficiently.

3 months ago