Airlines

Help passengers choose the right fare or service and reduce repetitive support

Passengers need clarity around fare conditions, baggage, changes, seats, documentation and refunds. Komsai helps turn those conversations into better recommendations and fewer avoidable contacts.

• Guide passengers toward fares, add-ons or services that fit their trip.
• Detect high-volume support drivers around changes, refunds, baggage and documentation.
• Automate frequent passenger questions while escalating complex or sensitive cases.