Agents · Last month
Agent Validation
An advanced control panel for automated benchmarks, real-time quality and reliability metrics, and full validation history.
What’s new at Komsai.
Product improvements, Studio releases and new capabilities for teams building better customer conversations.
Product launch · This week
Signals launched
Signals helps teams discover patterns, root causes and opportunities in every customer conversation. Analyze calls, emails, chats, tickets and CRM data to understand what customers repeat, where support fails and which conversations are ready to automate.
Explore SignalsAnalyze all channelsCalls · Emails · Chats · Tickets · CRM
PatternRepeated billing confusion
Root causePolicy unclear after checkout
OpportunityImprove knowledge + automate first answer
Latest updates
Small releases. A better operating system for every conversation.
Follow how Studio and Signals evolve across agent quality, conversation analysis and daily product experience.
Performance · 2 months ago
Performance and user experience improvements
Faster Studio interactions and refined product details for smoother daily operation.
Studio · 2 months ago
Navigation improvements and Help Center
A redesigned sidebar, interactive guidance and usability improvements in Agent Test.
Conversations · 3 months ago
Conversation Filters
Filter messages by date range and agent channel to find specific conversations and manage history faster.