01Resolved
Where is my order?
“My order was due today. When will it arrive?”
The agent checks fulfilment and carrier status, explains the latest scan and gives the customer the current delivery estimate.
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Komsai Studio · E-commerce customer service
Resolve order questions before they become another support queue.
Nora answers delivery questions, structures returns and product incidents, and sends complex payment cases to the right person. The customer gets continuity across voice, chat and email, 24/7.
Live E-commerce demo
Call Nora directly.
Try an order status, a damaged product or a possible duplicate charge. No phone number is needed.
Demo data only · Your microphone is used during the call
Nora · Luma Market Ready to call
40–55%of Nora’s calls resolved automatically
Custom AI voicesover 100 languages to choose from
Built around your hoursset when your agent answers calls
Agent handofftransfer to a person when needed
Ticket creationcreate tickets automatically
<2 weeksto your first agent in production
7-day live trialvalidate with real calls after launch
Third-party integrationsconnect your CRM and business systems
Calls in action
Start with the conversations that repeat every day.
Each use case has a clear ending: resolve it, leave a structured case or transfer it to the right person.
02Ticket
Damaged product or return
“The product arrived damaged and I need a replacement.”
The agent validates the order and return window, collects the issue and preference, then leaves the return or replacement workflow prepared.
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03Transfer
Payment or refund problem
“I was charged twice and need someone to review it.”
The agent gathers the order and payment context, avoids requesting sensitive card data and transfers the case to the payments team.
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What to automate first
Remove repetition without removing human judgment.
Studio handles the predictable path and protects the moments where your team’s experience matters.
Orders and delivery
Order status, carrier events, delivery estimates and address checks.
Returns and replacements
Eligibility, reason, preferred resolution and the next logistics action.
Payments and refunds
Payment status, duplicate charges, refund progress and specialist escalation.
The conversation is not lost
When a person steps in, they continue from where Studio stopped.
The team receives the reason, decisions, checks and pending action. Customers do not need to repeat the case and agents do not need to reconstruct it.
Connected toCommerce platformOMSCarrier APIHelp desk
Case ready for the teamDamaged product or return
- Intent
- Detected and classified
- Information
- Relevant context collected
- Next action
- Assigned with priority
- Customer
- No need to start again
Signals · Conversation analysis
Repeated pattern detectedOrders and deliveryPrioritise knowledge, workflow or automation improvements
Complete the analysis with Signals
See every call. Then understand what is changing across all of them.
Studio keeps the transcript and outcome of every conversation. Signals goes deeper: it extracts the information you choose, detects recurring patterns and shows what the business should improve next.
Explore SignalsAround two weeks to production
One use case. Four clear steps.
Start focused, validate the real variations and expand only after the first workflow is working.
Configure
Knowledge, tone, rules, systems and escalation.
Validate
Stress-test questions and edge cases in Validation Hub.
Launch
Move the selected use case into production.
Improve
Review calls and use Signals for deeper analysis.
Start with three real calls
Lower the cost of repetition. Improve every important handoff.
Show us the calls your e-commerce team receives every day. We’ll configure how Komsai resolves, prepares and transfers them.
No minimum volume · Standard setup included*