Komsai
Komsai Studio · Hotel guest service

A 24/7 receptionist for every guest—before, during and after the stay.

Mia handles recurring booking questions and guest requests at any hour. She resolves what is predictable, activates reception or maintenance when needed and transfers sensitive cases with the full stay context.

Live Hotels demo

Call Mia directly.

Try a late arrival, a room incident or an extension of your stay. No phone number is needed.

Demo data only · Your microphone is used during the call
Mia · Hotel Horizonte Ready to call
40–55%of Mia’s calls resolved automatically
Custom AI voicesover 100 languages to choose from
Built around your hoursset when your agent answers calls
Agent handofftransfer to a person when needed
Ticket creationcreate tickets automatically
<2 weeksto your first agent in production
7-day live trialvalidate with real calls after launch
Third-party integrationsconnect your CRM and business systems
Calls in action

Start with the conversations that repeat every day.

Each use case has a clear ending: resolve it, leave a structured case or transfer it to the right person.

01Resolved

Confirm or update a booking

“Can I arrive late and keep my reservation?”

The receptionist retrieves the booking, confirms the stay conditions and records the expected arrival time without interrupting reception.

Try this scenario in the live call above
02Ticket

Problem during the stay

“The air conditioning in my room is not working.”

The receptionist checks urgency, room impact and the guest’s availability, then prepares the maintenance request and alerts reception.

Listen to the sample call
03Transfer

Extend the stay

“I need one more night and would like to keep the same room.”

When availability or pricing requires human judgment, the receptionist gathers the preference and transfers the guest to reception with the booking attached.

Try this scenario in the live call above
What to automate first

Remove repetition without removing human judgment.

Studio handles the predictable path and protects the moments where your team’s experience matters.

01

Bookings and arrival

Confirmations, dates, guests, meal plans, late arrival and check-in information.

02

Guest requests

Amenities, breakfast, luggage, housekeeping, accessibility and local information.

03

In-stay incidents

Room issues, urgency, maintenance, reception follow-up and status updates.

The conversation is not lost

When a person steps in, they continue from where Studio stopped.

The team receives the reason, decisions, checks and pending action. Customers do not need to repeat the case and agents do not need to reconstruct it.

Connected toPMSGuest CRMService deskKnowledge base
Case ready for the teamProblem during the stay
Intent
Detected and classified
Information
Relevant context collected
Next action
Assigned with priority
Customer
No need to start again
Signals · Conversation analysis
Repeated pattern detectedBookings and arrivalPrioritise knowledge, workflow or automation improvements
Complete the analysis with Signals

See every call. Then understand what is changing across all of them.

Studio keeps the transcript and outcome of every conversation. Signals goes deeper: it extracts the information you choose, detects recurring patterns and shows what the business should improve next.

Explore Signals
Around two weeks to production

One use case. Four clear steps.

Start focused, validate the real variations and expand only after the first workflow is working.

01

Configure

Knowledge, tone, rules, systems and escalation.

02

Validate

Stress-test questions and edge cases in Validation Hub.

03

Launch

Move the selected use case into production.

04

Improve

Review calls and use Signals for deeper analysis.

Start with three real calls

Lower the cost of repetition. Improve every important handoff.

Show us the calls your hotels team receives every day. We’ll configure how Komsai resolves, prepares and transfers them.

No minimum volume · Standard setup included*