Komsai Signals · Conversation intelligence
Turn every conversation into a clear business decision.
Signals analyses calls, emails, chats, tickets and CRM conversations to reveal repeated issues, root causes and the opportunities your business should act on first.
1 month free · No credit card requiredSignals workspaceConversation analysis
AnalysingRepeated conversation“Why is my invoice higher this month?”
Connect the conversations you already have
ElevenLabs
Aircall
Zendesk
Komsai Voice
Botpress
Ringover
Komsai VoiceHow Signals works
From scattered conversations to a clear next action.
Your team has three jobs: connect the sources, define the outcomes that matter and act on the findings. Signals does the analysis in between.
01
Connect your conversations
Connect calls, chats, emails, tickets and CRM sources once.
Signals extracts, organises and normalises every source automatically.02
Define your business goals
Tell Signals what you want to understand, reduce or improve.
Signals detects patterns, friction and root causes against those goals.03
Act on what Signals finds
Prioritise the fixes, knowledge improvements and automations with the greatest impact.
Signals keeps measuring the next wave of conversations.Signals works continuously in the background
Extract and normalise
Detect insights
Answer your questions
Every action improves the next conversation.
Already in your data
The signals are already in your conversations.
Your customers are telling you what to fix. Signals turns isolated conversations into visible, prioritised patterns.
“I keep getting the same billing issue every month”
Recurring issueBilling friction
“I can’t find how to change my booking”
Usability gapSelf-service friction
“Why does this process take so long?”
Process bottleneckSlow experience
“I already asked this yesterday”
Repeated contactKnowledge gap
“I don’t understand which plan fits me”
Decision confusionProduct clarity
“Can you just tell me if this will work for us?”
Evaluation frictionSales enablement
Business outcomes
Solve business problems, not data problems.
Signals helps support, customer experience and operations teams focus on the improvements that move the needle.
Reduce repeated support
Identify the issues customers repeat so your team can fix them once.
Detect AHT drivers
See which topics and causes are making conversations take longer.
Find customer friction
Discover where customers struggle before it becomes churn or escalation.
Improve self-service
Find the answers missing from your knowledge base and support content.
Prepare AI automation
Know which conversations can be automated safely and which need judgment.
Prioritize what matters
Focus improvements on the issues with the greatest business impact.
Ask your data
Ask the questions your team actually cares about.
No dashboards to learn and no queries to write. Ask in plain language and get an answer connected to the conversations behind it.
- What issues are customers repeating most often?
- Which topics are driving longer conversations?
- What should we automate first?
What issues are customers repeating most often?Ask
Komsai response
Three recurring issues account for 56% of support conversations.
Password reset312 mentions · 23% of volume
Billing confusion278 mentions · 18% of volume
Feature discovery189 mentions · 15% of volume
Executive report
From thousands of conversations to one report your team can use.
Signals automatically generates an executive view with the period analysed, connected channels, KPIs, insights and dashboards ready to share.
- Executive summary and business KPIs
- Patterns, friction and operational opportunities
- Dashboards backed by the underlying conversations
Signals reportConversation intelligence
Example · Demo dataConversation volumeLast 30 days
Week 1Week 2Week 3Week 4
Top contact reasonsShare
High-impact signalBilling confusion drives repeat contacts and longer handling time.Recommended action · Improve first-answer knowledge
Built for action
Insights only matter when your team can act.
Signals surfaces decisions, not just another dashboard. See what repeats, understand why and decide where to focus.
See what repeats
Group similar conversations into meaningful patterns.
Understand why
Connect patterns to root causes and operational cost.
Decide what matters
Prioritise fixes, knowledge improvements and automation.
Signals + Studio
Explore Studio Ready to automate what repeats?
Signals identifies the opportunity. Studio turns it into an AI agent across voice, chat or email.
Start with your conversations
Your customers are already telling you what to improve.
Connect your conversations, ask your first questions and discover what your business should act on next.
Try Signals free 1 month free · No credit card required